Our agile approach to dev ops is grounded on providing as much freedom for scalability, improvements, functional extensions and new systems integration as possible — all to support the client’s needs. We provide full support of SOA principles, extensively utilize standardized protocols and develop transparent and well-documented custom APIs.
DT was tasked to build & maintain a custom Learning Management System. The purpose of the system was to connect non-technology savvy insurance agents with Online Marketing subject matter experts (SMEs) via a web-enabled system, while coaching them about online marketing. SMEs assigned thousands of tasks to insurance agents and held them accountable for completion. The system also provided research and instructions on how to perform and complete each task.
As part of the overall project, we had to build a simple User Interface that anyone with little or no prior knowledge of navigating web applications, could use and get accustomed to quickly. Design concepts included building a wizard based approach, wherein the end user was guided on how to take actions, such as:
Bulk & single upload of tasks
Attach directions and supporting documents to tasks
Search for specific tasks & actions
Prioritize tasks and create task groups
Generate canned and custom reports by admins
User Management (agents, SMEs & admins)
A new secure, state-of-the-art workflow & information management system that is supporting over 10,000 agents, 10 SMEs & 4 Admins.
Some of the metrics and successes of this program are:
64% completion of assigned tasks
Commendations by all three user groups on the ease of use & simplicity of the application.